Other Helpful Links
Hay Cloud Portal – to update SmartHub status message
Hay NOMS – for updating @hay.net email
TCC NOMS – for updating @tcc.on.ca email
Ezlink NOMS – for checking cable internet modems
Email Quarantine – needs to be checked for Opening and End of Shift checklists
TCC Webchat – must be signed in daily to accept calls via Chat service
Ezlink Online Modems – report used daily at Opening checklist
Amino Engage – for checking and logging into Amino set top boxes
Hay Weathercam Links – check daily at Opening checklist
AMP Sharepoint – to find information on just about anything AMP related
ScreenConnect – to connect to customer’s computer (for Mac or Windows)
Grafana / Reta – for Mobi analytics (TV service user data)
MAC Address Look Up – to find out what type of equipment a customer has based on it’s mac address
Hay EVO Device Manager – to reboot / pull up data on EVO set top boxes
Hay Host4 – WHM to access data / cPanel on hosted websites
BoldNet – for looking up AMP customer data when customer is not found in Alarm.com
Allworx View – to view phone status of Support Team
MySupport Website – for answers to most things support-related
TCCTV Password Reset Link – you can help customers by sending them a reset link if they forget their TCCTV password
Hay Altiplano – for access to NOKIA ONTs
Jobber – for information on AMP technician jobs
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Time Sheet – link to access and fill out your daily time sheet
K-RMS – to view status of TCC Kaon set top boxes
wtve – Watch TV Everywhere
Alarm.com Partner Portal – for access to AMP Security Alarm.com customers
Hay XTV Forgot Password page – to initiate a password reset email for customer’s who forgot their XTV password
TCCTV Forgot Password page – to initiate a password reset email for customer’s who forgot their TCCTV password
TCC Dalo Radius – used when customer replaces router on Fibre using AdTran equipment
TCC AdTran AOE – to view TCC AdTran ONTs; their status and what is connected to them
Cartograph – another tool to view cable modem statuses
MX Toolbox – can be used to look up MX records or DNS Record Validation
TCC Fresh Status – portal used to post outages / service related issues directly to website
Thunderbird – 3rd party alternative to webmail
BlueMail – another 3rd party option when Thunderbird won’t work
PowerCert Animated YouTube Videos – A channel of IT videos such as networking, computers, routers, switches, servers, comptia courses, etc.
into DNS – for checking the health and configuration of your domain’s DNS and mail servers