Update: Speaking with someone at Internet Support we realized it is easier for you to take care of this problem. Also I am unable to access the TCC accounts so this is something Internet Support can resolve.
- Reset their TCC email password and log into their webmail.
- Make sure forwarding is set to forward to the new Hay address
- Any e-mail in the TCC webmail should be forwarded to their new hay email address and DELETED fromthe TCC webmail. If any mail is left in there it will the account will auto-suspend a year later (assuming it is configured the same way hay email is).
- Make sure they are checking e-mail at the Hay webmail or via an e-mail client set up for IMAP with the Hay e-mail settings.
- Recommend they give people the new Hay address as we can’t absolutely guarantee the forwarding will always work forever.
If they have a lot of e-mail in their TCC webmail here is an alternate step 3 that will speed up the process: Set up their TCC e-mail as IMAP account in Thunderbird. Then set up Hay e-mail as IMAP account in Thunderbird. Drag all e-mail from TCC to Hay account. Remove both accounts from Thunderbird.
In some cases customers who moved to Hay from TCC were having their @tcc.on.ca email forwarded to @hay.net. After TCC migrated to their new mail system some of these stopped working. There is a simple fix for this and I will take care of it for any customers that call in.
Please escalate a ticket if you get one of these issues.