This year already we have had a couple issues with this so we wanted to send a reminder of what information is required to look into this type of problem.
If a customer reports a VOD asset is not playing all the way through please indicate:
- name of the show
- where it is found in VOD
- what episode
I have asked MSC if they can do a checksum or audit to verify the assets and unfortunately that is not possible at this time…
Without the above information and in particular the episode we cannot do anything.