Reminder – for IPTV problems be sure to reboot ALL STBs. Especially if they have been up for more than a few weeks. Or 125 days and 97 days like this one ticket that came in.
If you do not know how to find out when the STB was last rebooted here is the easy method:
1) Pull up the list of STBs in Minerva
2) Click getstbinfo
3) Do CTRL+F to search the page for “reboot ” (include a space at the end)
This will bring you right to the reboot time field which shows the information.
In many cases a “rogue STB” can cause issues in the local network and rebooting clears it up.