We’ve had a few calls from support regarding this issue happening. This is not currently an official known problem.
If you encounter this issue when trouble shooting please check the version of the software listed in Minerva. The software for 600 Series Amino STBs currently should be OS: 3.14.28-1.14 Firmware: 11.7.32_build5-mvn-vas–qtwebkit–as3-5.7.6.45 Think: 5.7.6.45R.
If the 600 Series Amino STB is not on the the listed firmware please reboot all of the customer’s STBs so they upgrade. Then we will need to have them call again if the issue is still happening.
If all of the customer’s 600 Series Amino STBs are already upgraded and having this problem please escalate to repair and set the ticket status to IPTV Remote Stops Working and we will investigate further. Have the customer reboot in the mean time so their remote starts functioning again.