If you get someone calling in saying the guide was wrong, please be sure to get the following information
- what channel, get the number and note the name in the ticket
- what time
- what it said in the guide
- what actually was playing on the channel
It would also help to check the guide in Mobi (https://xstream.hay.net). We are also trying to determine if this is effecting cable as well or not.
After you have all the info please escalate to repair.