May 20, 2021
Updated AMP Escalation Procedure
Continue to do everything as usual except when setting the ticket status to AMP Escalation in Ivue.
Before setting the ticket status to AMP Escalation, assign the ticket to both Geoff Stasik and Ryan Williamson. Then save the ticket. Following the save, set the ticket status to AMP Escalation.
The tickets will now be in the hands of Geoff and Ryan to update/close.