- Click Add Email Account
2. Put email into the email address section, some IOS device have the advanced settings options underneath this email, you will want to make sure it is check marked if there is one then press Add Account.
3. Now it will take you to the server page, put in all the information needed.
IMAP password and username just mean their username and password for their email.
4. Make sure advanced settings is check marked then click Sign In.
5. As long as all the steps were completed properly and server information is correct, they should have no issues signing in.