As a customer of Hay Communications with a Calix router, you can control what happens on your network.
Using tools like Command IQ (for Calix GigaSpire) and SmartHub (for Calix GigaCenter), customers can set device time limits, pause network access, view individual device usage, and more.
Command IQ for the Calix GigaSpire allows you to; change primary Wi-Fi network name and password, set up specific people and their devices, set time limits or pause specific individuals, set up locations (places, rooms), run a bandwidth speed test, view your network map, and check individual device usage and connection details including Wi-Fi signal strength.
With SmartHub for the Calix GigaCenter, you can; set nicknames for specific devices, view device details (IP, mac address), check Wi-Fi signal strength, change primary Wi-Fi network name and password, reboot your router, run a bandwidth speed test, pause specific devices, and set bedtime limits.
Setting up the CommandIQ App for the Calix GigaSpire
If you have a Calix GigaSpire router, begin by downloading the CommandIQ app for iOS at the Apple App Store or for Android, go to the Google Play Store and install the app onto your phone or tablet.
Next, tap “Let’s Get Started” and enter your basic personal information to sign up to use the app. The password you enter here will be the password you will use to log in to the app.
You will be asked to scan your device. Your GigaSpire router will have a metal plate on the side or the bottom with a QR code. Simply tap the icon on your phone or tablet and scan the QR code on the router by tapping on the link provided.
Alternately, you can enter the MAC address and serial number also found on the same metal plate.
From the main dashboard on the app, you can:
- Access your Wi-Fi network settings
- Run a bandwidth test
- View all connected devices
- View device usage
Basic Parental Controls
To create a parental control profile:
From the home screen, select the “People” icon then tap on the “+” symbol in the top right corner to create a new profile.
Enter the name for the profile under “Name” (i.e. your name, child’s name, or other family member name), select the devices you would like to add to this profile, and tap on “Done” at the top of the screen.
Once the profile is created you can do the following:
- Tap “edit” in the profile and add a picture if desired
- Swipe the “Internet Access” toggle off to pause all devices connected to this profile
- Set time limit schedules to turn internet access off for all devices in a profile during specific times and days
- To bring devices back online swipe the toggle back on
- Tap “Edit” and “Add” to add more devices to this profile
- Tap the red minus icon to remove devices from this profile
You can also toggle Internet Access off and on for specific devices on the “Things” section of the app.
Under “Options”, simply select the device you would like to manage and tap on the toggle button beside “Internet Access”.
Setting up the SmartHub App for the Calix GigaCenter
If you do not already have a SmartHub account set up with Hay, you can sign up to access our Self Service site at https://hay.smarthub.coop
To register, you will need your Hay Communications account number and an email address that you use frequently. Please contact our office with any questions at 519-236-4333.
Using the SmartHub app, parents have the ability to manage basic parental controls such as pausing specific devices and setting bedtime limits per device as well as make payments, check usage, and report issues.
After you have set up a SmartHub account with Hay, download and install the SmartHub app for iOS at the App Store or for Android, at the Google Play Store.
You can search for Hay Communications by tapping to search “By Name” and typing “Hay Communications” into the search field.
Choose the “Hay Communications Co-operative Limited” option that appears, then when you see the Hay logo, tap on “Confirm”.
You can then sign in using the username and password previously set up with Hay.
Pausing Specific Devices
After you have logged into the Hay Communications SmartHub app, tap on “Manage Devices”.
A list of your Connected Devices will appear.
Tap a specific device to show device details.
From the Device Details screen you can tap on “Pause Device” to disconnect it from your network.
Simply click on “Unpause Device” to enable device to connect to your network again.
Setting Bedtime Limits
Similar to pausing devices, after you have logged into the Hay Communications SmartHub app, tap on “Manage Devices”.
A list of your Connected Devices will appear.
Tap a specific device to show device details.
Next, tap on “Parental Control” and the toggle button beside “Disable Internet Access”.
You can set the times that you would like internet access disabled for any device in the “From” and “To” sections on this screen.
Tap on “Save” at the bottom of the screen to save your changes.
Unfortunately, we are not able to block access to specific websites but hope you will find the above information helpful in blocking individual devices and setting time limits to help keep your family safe online.