Remember, you are only telling customers that there is:
A) An outage
B) Who is affected
C) Timeline for a fix if any
Never give out any other information or specifics without talking to level two first.
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There are two messages, one that is heard by people calling in, and one that is heard by customers who are transferred from the office to support. The two messages must be updated at the same time.
The first message can be accessed by dialing: *291
The second message can be accessed by dialling: *295
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You will hear silence for up to 10 seconds after dialing before you will hear the automated system kick in or you can press # during the silence to kick it through faster.