Updating Fresh Status – TCC

1. Go to https://tcc.freshstatus.io
2. Click Agent Login in the top right corner
3. E-Mail: assist@my-support.ca
4. Password: see keypass
5. In the top right-hand corner click +NEW and select Incident
6. In the right-hand pane under Templates select Issue with Channel template and apply it.
7. Edit the Incident title so for example if the channel not working was TLC – Channel 206 you would format the title as:
   1. Issue with Channel: TLC – #206
8. Select the source (usually Customer Reported)
9. Incident time: Put the start time of the issue or as close to the start time and you can educate a guess for.
10. Click Publish.

You will now see the outage on the page.