This is a note for everyone as a reminder that Cable TV MR-DVR will break if you install an additional mocha device into the loop. An example would be an ActionTec WiFi Access Point. Before installing an ActionTec to improve WiFi at a Cable TV customer’s house we will need to be sure they do not use MR-DVR. Note: Cable TV MR-DVR is similar to IPTV Whole Home DVR.
Also if a customer calls into support we should check
- how long has MR-DVR been down
- have all STBs been power cycled
- has the customer changed anything
- all STBs must be on the same splitter so any changes could result in breaking the MR-DVR
- has there recently been an ActionTech WiFI AP installed over mocha
- call in to have the STBs run an Install Warm to reload the software