Tools
- Alarm.com Partner Panel
- Alarm.com Customer Login
- Jobber
- SRC Boldnet (use Internet Explorer 11 or Boldnet App)
Level 1 Support
Open A Jobber ticket and troubleshoot the end user’s problem thoroughly. If it is determined that someone will likely need to go on site, or you are unable to solve the problem, Escalate in AMP Slack.
Level 2 / Dispatch
Jenna or Meagan will take over at this level.