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Security Alert – Action Required

Dear

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Customer,

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As part of our commitment to your online security, Hay Communications continuously monitors for potential threats that could impact our customers. We have recently identified suspicious activity originating from a device on your network that is consistent with Android.BadBox2 malware.

What is Android.BadBox2?

Android.BadBox2 is a form of malware that typically targets Android-based streaming devices, TV boxes, and smart TVs. Once installed, it can:

Secretly communicate with malicious servers
Launch coordinated cyberattacks (such as DDoS)
Collect personal data and transmit it without your consent
Slow down your internet connection or cause service disruptions

Why This Matters

Devices infected with this malware can be used as part of a global botnet, potentially exposing your household or business to serious privacy, performance, and legal risks. Even if you haven’t noticed issues yet, it’s important to act now to prevent future complications.

Immediate Protective Steps

Please immediately take these precautionary measures:

Disconnect any Android-based streaming devices, TV boxes, or smart TVs from your network as a precaution
Avoid entering passwords or sensitive information on any suspected devices
Monitor your network for any unusual activity or performance issues