Author: Kerri Gingerich

All staff has been given access to update the SmartHub status message. It is the responsibility of the person on the opening shift (weekends included) to update the SmartHub Status Message once in the morning and again before end of work day (the first shift to close), as well as …

As part of the Opening shift checklist, we need to check for compromised accounts. To complete this, you will need to log into host 4, and click on “View Sent Summary”. Run Report You will see a list of Deferrals and Failures. Please open a ticket for anything with numbers …

Pull up customer account in iVue, select the agreement, and click on "Account" in the Dashboard on the left. Click on the "Logins" tab, then SmartHub User Settings. From the screen below, check the "Reset Password" box,  then the Reset button. Customer will get an email allowing them to reset …

To Connect Firestick to Device Go to Settings on your Fire TV. Select Equipment Control. Select Manage Equipment. Note: Select Advanced Settings on this screen to activate or deactivate Automated Device Discovery. Select Add Equipment and choose the equipment you'd like to add.   For other pairing issues: https://www.hellotech.com/guide/for/how-to-pair-amazon-fire-stick-remote

Login to Grafana for whichever company you are inquiring about. TCC https://analytics.mobitv.com/reta/?orgId=86 Hay https://analytics.mobitv.com/reta/?orgId=30 After you are signed in, click on Home and navigate to Dashboards > Common. Here you will be presented with a list of commonly used metrics. The 2 most common dashboards we will use are; Data …

If you need to connect to customer's screen, and they are not able to get onto ConnectWise ScreenConnect, Microsoft Quick Assist is another alternative. From the search icon in the task bar in Windows, type in Quick Assist and click the link to access the app. Direct customer to do …

Help Button Green LED ON Solid POWER ON-Normal Mode Green LED ON Blinking When flashing green every 3 seconds, the console is without AC power and is running on backup battery. The console announces "console power failure" one time only (battery will supply power for up to 24 hours). Check …

*441002 will pull longest waiting Hay call and send it to your phone *441004 will pull longest waiting TCC call and send it to your phone

There is an SMS/MMS Gateway login tab in the My Support Daily Channel, to be used to receive MMS (picture text messages) from customers to support. This number is not to be used for ongoing conversations. Number to give customers to text 807-700-4500. Message will come in to Outlook inbox …