Author: Kerri Gingerich

Link to check to see if SmartHub is down https://status.cloud.coop/

If a customer is paying for the Crave TV service, and needs help setting it up on device, the first step is to set up a Watch TV Everywhere account if the customer does not yet have one. Setting up a WatchTV Everywhere Account After customer has WTVE credentials, have …

Phishing Emails that might make customers think that they are coming from Hay or TCC, need to be released from the Quarantine and on Hay side, forwarded to both marcel@haymail.ca and kevin@haymail.ca and on TCC side, forwarded to spam@tcc.on.ca

RCMP Anti-Fraud Centre Anyone who has been a victim of fraud and is looking for assistance can report the incident to the Canadian Anti-Fraud Centre at: https://antifraudcentre-centreantifraude.ca/index-eng.htm Or by calling 1-888-495-8501

From time to time, customers may have trouble accessing a particular website. We can check to see if issue is location based by checking to see if their IP range is listed as belonging in Canada. https://search.arin.net

If services have been locked to a customer for non-pay issues, they will see a screen like the one below, when they try to log into Alarm.com  If a customer calls in, they will need to be transferred to whichever office they have service through, to make payment arrangements.

If customer is having issues after switching to the new Outlook and you need to access server settings, you can do so by opening the Control Panel > Mail Setup - Outlook > Email Accounts > Account Settings. Select the email in question, and then 'Change' (under Email tab).

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles  

https://www.chasms.com/ This website provides valuable information for: Windows Mac Ubuntu Tablets Email Browsers Security Networking Smart Phones TV’s Game Consoles