<@img src=”security-alert-header.png” alt=”Security Alert”/> Security Alert – Action Required Dear <#if displayName?has_content> ${displayName}, <#else> Customer, </#if> As part of our commitment to your online security, Hay Communications continuously monitors for potential threats that could impact our customers. We have recently identified suspicious activity originating from a device on …
Best Troubleshooting Steps for QAM TV Issues 1. Verify the source is correct. Usually this will be Cable or TV. 2. Check Physical Connections Why: A loose or damaged coaxial cable can disrupt the QAM signal. Steps: Ensure the coaxial cable is securely connected from the wall outlet to the …
AES (Advanced Encryption Standard) is a symmetric encryption cipher that plays a central role in modern Wi-Fi security, specifically within the WPA2 and WPA3 protocols. It’s the gold standard for encrypting data over wireless networks, replacing weaker predecessors like TKIP (and its RC4 cipher) to provide stronger, more efficient protection …
TKIP (Temporal Key Integrity Protocol) is neither strictly a cipher nor an encryption type on its own—it’s a security protocol that incorporates both encryption and key management mechanisms. To clarify, let’s break it down: Cipher vs. Encryption Type A cipher is a specific algorithm used to encrypt data (e.g., AES, …
Idle: This should be the default status by default. Outbound Calls: This status is used for making outbound calls & reviewing tickets only. Be careful not to be in this status for too long when not making calls. Be in idle if you are not actively reviewing a ticket that …
Mail is getting delayed, deferred, or rejected when @hay.net users send to @yahoo.ca or related domains. We have clocked some @hay.net accounts and cleared the SPAM out of the mail queue. Will take time for the mail reputation with Rogers/Yahoo to improve and messages start to go through. Tickets can …
If you are troubleshooting a no signal issue and you are thinking that the TV may be the problem please follow this guideline. At My Support we will not tell a customer their TV may be the issue without absolute certainty. It is possible to gain absolute certainty through troubleshooting …
Anyone who has been a victim of fraud can go to https://hay.net/scams to get quick access to the Canadian Anti-Fraud Centre. I used the system myself today, and it includes all the types of scams that our customers call about and more.
Include phone station status and phone line tests in the ticket comments when possible. Include the status of the phone station in the CS15 switch First go to the F9 prompt. Then enter the command “stat dn 519 236 4419“. Copy the command and the results into the ticket. Testing …
Notes: battery replacement is performed by a technician on site some UPS models look similar to this, there are other models out there as well tech can go on site if customer has trouble opening it How to Replace Your Backup Battery Batteries may be found in your utility room, …