Calix Cloud is available for us to log into. Your same Calix account in use with CC+ will gain you access. It the new version of CC+ but at this time CC+ is still available. It has all the same features as CC+ but things are laid out differently. Use …
OFF Free Preview: BNN Bloomberg, DIY, HGTV, FYI and the 4 Super Channels ON Free Preview: MTV is on from July 3rd to Sept 4th.
In an effort to try to make it easier for Internet Support to keep tickets synced in their own system and in ivue, we have added the Trouble Manager permission to all of your user accounts. Please search for this screen under your Find at the top left of Ivue …
If a customer calls in and they have a Hay supplied Netgear router (likely 3700 or 4300) please do a screen connect with them to log into it and update the firmware. It will check over the internet and find an update if there is one and install it. This …
Updating June 19, 2019 to clarify that Stubbs does not dispatch techs on the weekend and they do not have an on call technician if a customer is completely down. From Stubbs: Moving forward if someone is calling in with an issue can you please advise them that our tech’s …
On June 6th starting at 4am, Arris will be performing some maintenance on our VOD system. Existing streams will continue to play during the maintenance, however new sessions will not be allowed to start. They estimate that this will take less than 2 hours.
Update: We shouldn’t get many more calls regarding this as they have rolled back some of the changes until October: https://www.cnet.com/news/google-rolls-back-chrome-update-breaking-web-games/ We’ve had a few customers make this complaint. They are using Chrome. Latest update for Chrome auto-disables sound for some HTML5 sites that auto-play. So Facebook gamers notice some …
854G and 844G ONTs were upgraded last night. So we have heard from support about 10 times regarding ONTs that just needed an extra reboot. If you can access it via CC+, reboot it from there. Otherwise call in and we will reboot it. Like when they connect to WiFi …