Author: Marcel

We cut over some customers to the E7 in Zurich and some IPTV STB associations are not there.   These customers will need to reboot their STB if they call in.

Due to a high amount of trouble reports from support regarding WiFi issues where rebooting seems to fix the problem, we are going to have all 1934 or so 844E’s reboot tonight.   If you continue to get this issue tomorrow please let us know if it’s just 844E or also …

We get complaints once in a while that On Demand content on Cable TV doesn’t fit their screen, or has bars on the top / bottom, etc… Cable VOD is a system we share with other companies and these companies are not all yet ready to offer HD to all …

A while ago we got the Rogers Community Channel which has been great for fans of Knights games and more. Rogers notified us we will be losing the channel.  So London channel 33 and Stratford channel 34 will be disappearing soon. If customers report this, all we can tell them …

Zurich Cable Internet Speeds are 100x10Mbps. Everywhere else Cable Internet Speeds are 100x5Mbps.

This is just a reminder about Classic Cable (ie: cable tv service without a STB). This has been shut down in all areas as of Feb 1st. The only place where it does still exist is for a small group of customers in the Exeter Villa. Customers would have received …

Check out this article if you would like to know which iOS devices support 802.11v which the 804mesh APs makes use of for band steering and other wifi management. https://support.apple.com/en-ca/HT202628 I can’t find a list of specific Android Devices right now. Here is an interesting article from March 2015 that …

We need to leave this SSID set to broadcasting on.  It is best not to touch it or change anything.  We spoke to Calix about this and this is necessary for the 804mesh to work at all. It is their most common problem people have with the 804mesh APs. So …

We’ve had a few calls from support regarding this issue happening.    This is not currently an official known problem. If you encounter this issue when trouble shooting please check the version of the software listed in Minerva.  The software for 600 Series Amino STBs currently should be OS: 3.14.28-1.14 Firmware: …

These models are doing an upgrade for some bug fixes and stuff.  During the upgrade the STB takes a new MAC Association.   If the STB does not boot up it may be due to the MAC Associations being maxed out.  It could also be due to the IPTV Security Profile …