Two PPV channels are now available on IPTV. Blocking can be done in Minerva. If customer wants all PPV/Rentals blocked the dollar amount for the subscriber can be set to 1. PPV is an option that can be unchecked. The channel can also be blocked as any individual channel can. …
Cable will be out on Bluewater Hwy near Lakewood gardens for maintenance hopefully only 15 mins
Hello, If you are escalating a ticket that was previously set to a status of For Heroic HuronTel Support please update the ticket status to either Escalated To Repair or Unassigned. Also please know that we will review level 1 tickets set to For Heroic HuronTel Support and in the …
July 12, 2017: Summary On How To Fix In Consumer Connect Plus pull up the Gigacenter and go to Configuration\Wireless. From there open the 5GHz Radio tab. Turn off DFS and click Submit. Go to System Tools\Reboot. Click Reboot and wait for the Gigacenter to come back up. TV should …
Last night all cable modems should have rebooted. Most appear to be up and running however some appear to need a manual reboot. Some 862/602/822 Arris modems will need the battery pulled out from the bottom of the modem and then power cycle. The customers may or may not be …
9 hours and 15 minutes ago was the last known power outage last night. Not sure which areas were all effected but at least Drysdale, to Poplar Beach. Zurich as well.
Cable will be out for Ontario Street North. Grand Bend for approximately 10 minutes.
The following SD channels will be removed from both Cable and IPTV line-ups. These channels are not included in the channel cards. They were only added in as cable had not received permission to carry SD only. Turner has since deleted their SD signals TCM SD deleted channel # 505. …
Earlier this morning our maintenance was completed and the MX480 rebooted and came up successfully. Most PPPoE connections appear to have been re-established. tech@dswd-mx480-1> show subscribers | count Count: 4740 lines Some users calling into support may just need a router/modem reboot.
As of tomorrow, we are now providing customers with the ability to add additional e-mail storage on a per e-mail account basis. Currently, all e-mail accounts have a capacity of 1 GB. When their account hits 85% capacity, they will receive a warning message (see a copy of the message …