April 26th: All of these modems are back online except for two and we have tickets open for them. There are ~60 cable modems offline that will likely need a powercycle to get them back online in Hensall. Some of them are voice modems with a battery. We will have …
Static DNS entries can be set within the modem/router or on the customer’s computers. Please check these if the customer is experiencing a DNS issue. To determine if the customer is having a DNS issue try bringing up a website by IP address. For example if they type in this …
We have found a couple customers this morning that could not get on the internet. This was because they had static DNS servers set in their router for our OLD DNS IPs (beginning with 216.46) which are no longer functional. Be sure to have them log into their router to …
If a customer’s account has come off vacation in NOMS and the subscriber is active but radius is disabled please note that it is OK to enable radius for the connect username. Please also send in a ticket just so we can review why it did not auto-enable radius. When …
Many channels that were SD/HD are now HD only. There were some of the grandfathered packages in Minerva that just got updated this morning by noon or so. We have had some customers call in with issues related to this. This is an easy fix so if you get someone …
The Searchable Channel table has been updated to reflect the new channel numbers that have taken effect today. Channel Numbers
Here is the phone message we have put up in advance of the Channel Lineup change happening tomorrow. “A reminder that tonight, April 10th, we are making changes to the TV channel number lineups. You should have received a new channel lineup card in the mail by now but if …
Monday night DNS servers and a few other IPs have changed. Customers may need to reboot equipment. Hay DNS Servers and Basic DNS Troubleshooting
On April 11th we will no longer have two separate channel lineups for Cable TV and IPTV. There will be one harmonized lineup. In the coming days we will have an updated Searchable Channel Table available for you on this site. Most of the changes are happening on the Cable …
WiFi Direct on Roku Remote seems to cause WiFi Interference on 2.4GHz. I have a Roku 3 at home and can confirm this. Unplug the Roku from power and WiFi interference is gone. Here are my recommendations: 1) Roku needs to be hardwired 2) Customer needs WiFi AP that supports …