We have had a number of Entone Amulet HD STBs where we activated RF Output in the settings however the it did not activate in reality. First thing to try if we get another one of these is call in to have the STB factory reset. We will log into …
Update: Speaking with someone at Internet Support we realized it is easier for you to take care of this problem. Also I am unable to access the TCC accounts so this is something Internet Support can resolve. Reset their TCC email password and log into their webmail. Make sure forwarding …
Update: If customers lost channels they need to call the billing office to find out about getting a HD STB. These are the channels that will have the SD signal replaced with the HD signal today on the cable service. ABC Detroit (WXYZ) SD 23 ABC Seattle (KOMO) SD 380 …
You will need to close and re-open ivue so it downloads the updates to your client. If you have any problems or questions please feel free to ask.
Everyone has been aware that Amino STBs have needed a reboot after 10-15 days of being turned on. Now we have new software queued to be loaded on the next reboot of all Amino STBs. If a customer calls in with slow Amino issue please reboot the STBs and allow …
On the web hosting servers linux1.hccl.net and host2.hay.net a customer start having trouble sending e-mail if they hit the Max Defers Limit. This can happen if they have a send fail five times or so (it’s percentage based) within an hour. Then they will have to wait an hour for …
Here you can search and sort the channel lineup list for Cable TV and IPTV. Searchable Channel Numbers
Please be sure to say the ticket number at the beginning of your VM left on the repair line when escalating tickets. This really helps us in efficiently processing the escalations by having the ticket opened right away as we listen to the message. Most already do this but we …
It can be very difficult to get screen connect going on a Mac using Safari. If the customer has Chrome or Firefox skip to using it. It may also save time to quickly install one of these browsers for them and then do the screen connect. For example a ticket …
If a customer’s Caller Name or Caller Number Display stops working after a recent visit by a technician we will need to check if it is double filtered. Double Filtering can cause this issue to happen. If it is double filtered with a Comtest Whole Home Filter a technician may …