Let the secret be revealed unto you. Warning: This will format the hard drive on a PVR. If you are booting up an Entone Kamai 450 or Amulet 455m sometimes the Menu option does not come up. You likely want to get into the Menu before boot up to tell …
This is a note for everyone as a reminder that Cable TV MR-DVR will break if you install an additional mocha device into the loop. An example would be an ActionTec WiFi Access Point. Before installing an ActionTec to improve WiFi at a Cable TV customer’s house we will need …
FYI: Both HPItv and HPItv Odds are available as a pick and pay option. If they add HPItv they automatically will get HPItv Odds. As of 2:37PM this afternoon HPItv is available and working in a-la-carte. Previously they were only getting HPItv Odds.
Please be extra vigilant when troubleshooting Cable Internet slow throughput problems. We are getting complaints from a small amount of customers on the higher bandwidth packages and they are experiencing slow throughput at times. It seems to be more at night. We need to be 100% sure it is not …
Any Smart RG modems running 2.5.0.8 will upgrade to 2.5.0.11 on the next reboot or ACS check in. Smart RG has recommended this and we have been unable to reproduce the “Timeout” problem that happens frequently after power outages/flickers with the earlier versions. If you power cycle a Smart RG …
There is no charge to dispatch repair so please stop the unscrupulous practice of suggesting to customers that there “may” be a charge. It only results in the customers becoming disgruntled.
I checked with Dan at MSC regarding this because we received a bunch of calls from customers reporting they are only getting the HD version of the channel and not the SD version. Dan confirmed that when setting the changes up we asked him to include only the HD versions …
When you go into On Demand there are previews that play at the top right of the screen. The previews at the top right say ORDER NOW. Please know this is just a video preview and it cannot be clicked on or accessed with the remote. To find movies that …
Editing Favourites List Press Menu on the remote. Scroll to the Favourites option (heart icon) and hit ok. Choose Edit and hit ok. Use up and down arrows to select the Favourites List you want to edit and hit ok. Press down to select ok and hit ok. Make changes …
Prerequisites After a customer subscribes to WWE for $12/month they will have access to stream live events online. The customer must be registered for watchtveveryhwere.ca. Steps To Activate WWE Online Log into watchtveverywhere.ca. The WWE icon will be there if it is subscribed to. Click the WWE icon from watchtveverywhere.ca. …