In some cases we may come across a customer who has a PVR and can’t record and watch something else at the same time. This would be due to the Stream Count not being set properly in Minerva. Customer may be unhappy but please be aware that you can adjust …
IPs Flushed From NOMS A while ago NOMS had an issue showing IPs that were incorrect. When it was fixed all IPs were flushed from NOMS so no IP would appear until the username re-authenticated. Since Calix 854G’s, and and other ONTs that have an auto generated DHCP username used …
If a customer can’t find a new HD channel and they are no the HD list in the guide have them check the ALL list. If it is found in the ALL list let the customer know they can access if there for now. Send a ticket in to notify …
If a customer is not getting channels the first thing to do is reboot all STBs.
Channel changes took place again today. Please visit hay.net and click Television and TV changes for more information. Cable TV customers who have a pending order may call saying they do not have the new channels yet. Just put in a ticket and the business office can fix it up. …
Bell Wholesale customers fail to authenticate if we do not put @hay.net at the end of the username. Be sure to put it in for all Bell Wholesale users when reprogramming PPPoE.
If a WiFi connection on a laptop or something is not getting speeds higher than 12-14Mbps check the configuration of the Wireless Network Adapter and be sure that 802.11n is enabled. Sometimes this is in the advanced settings of the Wireless Network Adapter and may be called ad hoc 802.11n …
Some WAN IPs will not show in NOMS until they reconnect. This appears to be related to work that was done to fix some issues with NOMs. You can still search for active sessions in the MX480 by matching the PPPoE username.
The Occam blade GNBD 2-10 is acting up and is going to be rebooted shortly. It will likely be down for 10-20 minutes.
This appears to be a lock file that has been left over. Potentially from a file that is still open or did not close properly or something. The file shows up in the customer’s Maildir and is hidden so it starts with a . and in the Maildir all IMAP …