Power Outage around 5AM this morning.
Customers may need to reboot equipment due to a power outage that happened this morning. Last one was around 5AM.
Shopify DNS Issues
Hay’s DNS servers adhere to modern security practices such as DNSSEC (involving signed reverse zones). Some companies may be implementing DNSSEC (ie: Shopify) but are not actually fully prepared or expecting company’s to adhere and honor their DNSSEC declarations. In the case of Shopify we know, via Clear Cable, that …
Hay DNS Servers and Basic DNS Troubleshooting
Hay 163.182.253.99 Offers Malware/Phishing Protection 163.182.253.101 Offers Malware/Phishing Protection 23.155.128.198 23.155.128.199 Troubleshooting Reboot Reboot router and device. Sometimes this will clear DNS caches and force fresh look-ups for domains that may have new DNS information to load from the authoritative servers. Reproduce Try reproducing the problem on your own …
Blade Rebooted: GNBD-OCCM 1-01-07
The blade GNBD-OCCM 1-01-07 rebooted 16 minutes ago. Some customers would have experienced 10-20 minute outage. Services are all back up and running now. If the internet did not come back they may need to power cycle their equipment.
Ezlink SPAM Filter Migration
From MSC: We are ready for the next step of the email migration moving from the current span filters to Clear Cable’s solution. We will make the switch first thing tomorrow morning. This will not be service affecting because mail will either flow through one or the other filter during …
Cable TV – Time off an hour & Not Authorized after off vacation
To fix both of these problems we should only need to “refresh subscriber”. Call into Marcel or someone in the main office and ask for a refresh to be done. Usually within a few seconds if issuing that command the picture will come back and the time will correct. If …
IPTV PVRs Stream Counts
Summary For Max Stream Count In Minerva Amino Amulet 655m\7xx series (Black box that says Amino, doesn’t say Entone, but is an Entone on the inside) 6 streams (can do more but we usually set to 6 for FTTH) Entone Amulet (red band across front) 455m 3 streams Amino 540 …
Cable STB Time Incorrect
In some cases a Cable STB may show the incorrect time, be one hour behind, or appear to not have updated to daylight savings time. If you get a call like this during business hours please call in and we can do a quick refresh and force poll on the …
Comtrend 5361T/5621Modem In Router Mode – Can’t Browse
Note: This does not apply when the modem is in bridge mode. This is what to check when one of these modems is in sync and PPPoE is connected yet we can’t browse. Walk the customer through logging into the modem. Then click Advanced Setup and choose Routing. Make sure …
Resetting Netgear Routers
General Points To Keep In Mind If you are having a customer Factory Reset their Netgear router here are some important points to remember. WiFi will be reset to what is on the bottom of the Netgear Hold the Reset button on the bottom of the Netgear with a pin …