We have found some customers need to reboot their STBs to get re-connected to the network. So far I have come across some customers in Exeter. Please, as always, remember to reboot all STBs if someone calls in.
When settings up a modem for IPTV and you create an Interface Group there is one additional step to keep in mind. After the interface group is created, go to Advanced Setup\LAN. From the drop down menu at the top right, choose your new IG – usually called IPTV. Make …
Back in late summer 2015 MSC released software updates for nearly all Cable Set Top Boxes. Customer who were on vacation did not receive the software updates. This results in “One Moment Please…” or “Not Authorized” or similar messages. Nearly 100% of the time this can be fixed by doing …
Lotus Notes 8.5 came out in 2009. It is the only version currently supported by IBM and apparently will be supported up to at least Sept 2016. It is a mail client and it does not appear to work with our recommended outgoing settings. They will have to leave STARTTLS …
We have recently set up an account on the Juniper MX480 for you. This account can be used to advance visibility into troubleshooting problems. Find out more on the MX480 page under the Tools menu. Let us know if you have any questions.
Updated: October 2017 FTTH WiFi Range Sometimes during a FTTH install we have to move the point of the WiFi signal. If it’s built into a Gigacenter ONT it will be usually moved to the basement. In many cases the WiFi range is fine. Installers do a check to see …
Some users may get a bounce back indicating the account is suspended due to being inactive since a certain date. If there are e-mails that are more than a year old lingering inside the inbox the account will be marked as inactive automatically. This tends to happen more on accounts …
If a customer gets this message be sure to do these troubleshooting steps: Reboot Modem Rebooted all STBs. Then have the customer try it out again. Just rebooting one STB will not fix the problem. Also rebooting STBs without rebooting the modem will not fix it. If the issue comes …
This morning a NOMS patch was installed. This patch is supposed to speed up the process of loading account data. So far I have seen a drastic improvement in the speed in which it loads accounts. If you are not noticing a difference right away please try logging out and …
Start : February 16th, 2am EDT End : February 16th, 6am EDT Systems Affected : GPON fiber, DSL, fixed wireless Services Affected : IPTV, data, voice Locations : All of Hay Communications serving area. Hay Communications will …