4:09PM – Webmail is now working again. 3:52PM – Webmail will be unavailable temporarily. This occurs due to the use of multiple protocols to access the same mailbox. In this case the mailbox is being accessed by both POP3 and IMAP: Jul 10 15:17:36 mail2 pop3d[1994]: LOGIN, user=mckinnon, ip=[::ffff:163.182.233.245], port=[52326] …
This may be automatically fixed in one of Microsoft’s Optional Windows Updates, but here is the quick fix. If you get a Windows 7 Email Authentication issue when using secure settings we may need to enable TLS. So far this worked for one user. You can do it via screen …
STBs will be stuck at 11/20 if they are experiencing this problem. Log into the modem and adjust the setting under Advanced Setup LAN when IPTV Interface group is selected. Change from blocking mode to Standard Mode. To change this setting follow these steps: 1) Log into the modem. 2) …
If a modem’s software or config file is corrupt, it can cause CVs/ECs to show on the DSL Performance. Usually you will see in the history that it all of a sudden just got really bad. Or it happened after a power flicker. Usually when this happens the CVs/ECs are …
TL;DR: Be sure to say APs are $4/month if discussing them or if switching older 844E APs to newer 804Mesh APs. You will come across this. Support Team: Please make note when you mention it to a customer in the ticket comments. Many customers need APs in their houses. We …
If you are walking the customer through programming PPPoE back into their 844E router, you must use the support password. For example, if you are having the customer type it in, you have to tell them what it is so they can do that. These steps are for when you …
Some cable modems may be stuck in the boot loop situation with flaps showing. If this is the case, do the steps to delete it from the CMTS and then wait a couple minutes and it should come back.
Hydro Outage / Flicker last night around 1:51AM caused many customers to re-connect. Some may be having issues this morning with routers needing an extra reboot, or programming checked.
Hello, If you hear from any customers on this road that were down, it was due to a repair we were working on. They are all now up and STBs are confirmed pingable.
Will mostly effect ONTs in RG mode. Please call and we will check if the RG WAN Interface Status field is populated. If it is not we will simply reset the RG, or change to rg-5 config file, and the ONT will reboot and then should come back with an …