Updated: Added link to the Hay DNS Services. Protected and Unprotected. If customers are adamant about have an unprotected service, and you have explained the risks, we can switch to the unprotected Hay DNS servers. Preferably on the specific device (Android Box), but if we have to and they are …
Not all people coming off vacation will know or remember that we now offer DSL Max. Please offer it to them if they don’t have it. It offers a much better experience for many customers. To most people the extra $5/month will be worth it so we shouldn’t let the …
If a cable modem is not working off vacation, and is showing lots of flaps, check the state the modem is in via NOMS Query CMTS for this CableModem button. A pop up window will come up telling you the modem state. Refresh if it doesn’t load at first. If …
Customers may want to log in and change some of their own wireless settings, access control, etc… They are able to do this using the admin login information which is on the sticker that should be on the 844E. If there is no sticker, it can be found on the …
If you come across one of these device models that is not showing up in the ACS (ConsumerConnect+ / Support Cloud DME) please have a screen connect open with the customer and call in so we can log in locally to check the devices settings. If it is after hours, …
Maintenance being done in Hensall tomorrow morning from 5AM – 7AM. Cable Internet, TV, and phone services will be on and off during that period.
You will notice when we e-mail back and forth that at the Hay Office we are changing our mail domain. You will start to see mail coming from someome@haymail.ca. These will be our new e-mail addresses so please update your address books.
Something was going on last night that caused customers to have volume issues. They had to turn the volume way up. Today the volume is back to normal. Customers that I spoke to have been unable to tell me if it was specific channels or not. Everything seems fine today …
Squirrel Mail is no longer supported or installed in the latest cPanel/WHM v78 updates. We are not going to be re-installing it manually and will stick with the stock cPanel/WHM setup. If some users are missing Address Books they can be retrieved in their RAW format using the File Manager …
help.hay.net is now available as a link on the Hay Website Support page. Important: Please be sure to end old sessions in ConnectWise for security reasons.