Intermittent WiFi on Laptops and PCs using Intel AX200 or AX201 Wi-Fi chipsets Laptops and PCs using the Intel AX200 or AX201 Wi-Fi chipset have trouble connecting or staying connected to 5 GHz access points. This includes connection to the GigaSpire. Calix recommends keeping device drivers up to date to …
Support Policies If customer is unable to obtain that medical attention on their own: 1) Establish the customers name, service point 911 address that the customer is currently located at, and the customer’s phone number. 2) Do not hang up on the customer unless the call has ended prematurely. 3) …
Best Troubleshooting Steps for QAM TV Issues 1. Verify the source is correct. Usually this will be Cable or TV. 2. Check Physical Connections Why: A loose or damaged coaxial cable can disrupt the QAM signal. Steps: Ensure the coaxial cable is securely connected from the wall outlet to the …
Click Add Email Account 2. Put email into the email address section, some IOS device have the advanced settings options underneath this email, you will want to make sure it is check marked if there is one then press Add Account. 3. Now it will take you to the server …
For new installs: If a tech drops the customer off equipment but hasn’t added anything yet, then what you will need to do is finalize the order, to do this. Find their account in Ivue, and look at their service order (this will have their wifi information in there) Then …
Components to include in your status message: time of the status update, freshen up and re-do the message if there are updates, or if it has been a long time or a day since the last update what the issue is and that we are working on it if the …
If after all your troubleshooting, you have to escalate a cable internet customer, make sure you add this information into the ticket: This is all the information you will need to gather: US power is 55.2 – You get this from the main page Cable Modem Query Results – Click …
MSG (Cable): Cable customers will have no information in the facilities in Ivue. This applies for both TCC and HAY. MSG HS – Cable Internet MSGTV, MSG523 etc.. – Cable TV CLEC/CABL – Telephone over the cable modem For MSG/Cable customers everything you will need will be in: …
How to setup and use Smart Hub Wifi on your IOS device: 1.Go to the App Store In the app store, search for “SmartHub WiFi” Once you find it, click on the “Get Icon” and it will then prompt you to download the application. 2. After installing this, you should …
How to log into SmartHub WiFi From a Desktop computer. Go to hay.net and in the Account menu pick SmartHub Login. Enter your SmartHub username and password and click Login. You may get prompted for your security phrase. If you have not yet signed up for SmartHub, click here …