We cannot call customers back if the number is not valid. Many customers change their cell phone numbers or cancel their POTS service without telling us a new contact number. The only way we know the correct number is through verifying it when they call in. If you have to …
Updated: October 2017 FTTH WiFi Range Sometimes during a FTTH install we have to move the point of the WiFi signal. If it’s built into a Gigacenter ONT it will be usually moved to the basement. In many cases the WiFi range is fine. Installers do a check to see …
Price Changes As of February 1st, 2016 we will be changing the WiFi Support Charge to $0/month. In the mean time customer care will leave the WiFi Support Charge listed under P&S in Ivue. This will indicate that the customer has a modem from us with WiFi capability or other …