Email oncall@msctv.ca Kyle Laporte, Network Analyst Desk 226-302-2342 Cell 705-562-0953 klaporte@msctv.ca Mark Wolfkamp Desk 226-302-2431 x 2344 Cell 519-274-4986 mwolfkamp@msctv.ca Michael Hawkes, General Manager Desk 226-302-2341 x 2351 Cell 519-635-9017 mhawkes@msctv.ca
Starting 8 AM Shifts You are expected to be logged into Teams, VPN’s, iVue, and all your apps and set to online before 8 AM. 8 AM – 8:30 AM will be used to prep for the day. This includes ticket status updates, reviewing all tickets, checking voicemails, and entering …
Support Policies If customer is unable to obtain that medical attention on their own: 1) Establish the customers name, service point 911 address that the customer is currently located at, and the customer’s phone number. 2) Do not hang up on the customer unless the call has ended prematurely. 3) …
If you are troubleshooting a no signal issue and you are thinking that the TV may be the problem please follow this guideline. At My Support we will not tell a customer their TV may be the issue without absolute certainty. It is possible to gain absolute certainty through troubleshooting …
Include phone station status and phone line tests in the ticket comments when possible. Include the status of the phone station in the CS15 switch First go to the F9 prompt. Then enter the command “stat dn 519 236 4419“. Copy the command and the results into the ticket. Testing …
Notes: battery replacement is performed by a technician on site some UPS models look similar to this, there are other models out there as well tech can go on site if customer has trouble opening it How to Replace Your Backup Battery Batteries may be found in your utility room, …
Use nslookup to determine this. Remember to test the domain with and without the www if it is a root domain. If it resolves to the IP 162.219.51.2, it is blocked in our CIRA Firewall and we will need to escalate to have it unblocked/bypass the CIRA Firewall. Use the …
300 series – 10.5.100.8-mvn–qtwebkit-5.7.2.67 450 series – 3.5.27.11_build2-mvn-5.7.6.111 600 series – 11.8.82.1_build8-mvn-vas-5.7.6.102 700 series – 20.1.82.1_build8-mvn-vas–tts-5.7.6.102
Please use these instructions from Amazon when a remote needs to be re-paired with the Firestick. Always tell the customer they should have the Fire TV app installed on their smartphone/tablet as a backup remote for any issues, or if the remote is ever lost / fell in the couch. …
May 20, 2021 Updated AMP Escalation Procedure Continue to do everything as usual except when setting the ticket status to AMP Escalation in Ivue. Before setting the ticket status to AMP Escalation, assign the ticket to both Geoff Stasik and Ryan Williamson. Then save the ticket. Following the save, set …