Notification from Stubbs: We will be working in the park on Saturday July, 21st between the hours is 8AM and noon(ish). Modems will be dropping during this time as we switch some temp lines over. I have notified the park and put a notice on the community channel on the …
Please pay attention to detail and set Ticket Statuses accordingly when updating tickets. For exampled if it is a ticket you are opening at level 1, set “Heroic Support”. For tickets escalated to repair, set “Escalated To Repair”. Also tickets set “Heroic Support” should have one comment per day indicating …
Hey I just wanted to let everyone at support know we have a Hay Staff Meeting today at 3PM. We will not be available during that time. Thanks, Marcel
Just wanted to make sure everyone is aware this is a valid IP block for Hay. If you ever want to check who an IP block is registered to go to https://www.arin.net and plop the IP address into the search at the top right.
Calix Cloud is available for us to log into. Your same Calix account in use with CC+ will gain you access. It the new version of CC+ but at this time CC+ is still available. It has all the same features as CC+ but things are laid out differently. Use …
OFF Free Preview: BNN Bloomberg, DIY, HGTV, FYI and the 4 Super Channels ON Free Preview: MTV is on from July 3rd to Sept 4th.
In an effort to try to make it easier for Internet Support to keep tickets synced in their own system and in ivue, we have added the Trouble Manager permission to all of your user accounts. Please search for this screen under your Find at the top left of Ivue …
If a customer calls in and they have a Hay supplied Netgear router (likely 3700 or 4300) please do a screen connect with them to log into it and update the firmware. It will check over the internet and find an update if there is one and install it. This …