Category: Support Updates

FIFA world cup this weekend is on TSN and CTV NOT on Sportsnet World unfortunately.

Updating June 19, 2019 to clarify that Stubbs does not dispatch techs on the weekend and they do not have an on call technician if a customer is completely down.  From Stubbs: Moving forward if someone is calling in with an issue can you please advise them that our tech’s …

On June 6th starting at 4am, Arris will be performing some maintenance on our VOD system.   Existing streams will continue to play during the maintenance, however new sessions will not be allowed to start. They estimate that this will take less than 2 hours.  

Update: We shouldn’t get many more calls regarding this as they have rolled back some of the changes until October: https://www.cnet.com/news/google-rolls-back-chrome-update-breaking-web-games/ We’ve had a few customers make this complaint.   They are using Chrome.   Latest update for Chrome auto-disables sound for some HTML5 sites that auto-play. So Facebook gamers notice some …

854G and 844G ONTs were upgraded last night.  So we have heard from support about 10 times regarding ONTs that just needed an extra reboot. If you can access it via CC+, reboot it from there.  Otherwise call in and we will reboot it. Like when they connect to WiFi …

We cut over some customers to the E7 in Zurich and some IPTV STB associations are not there.   These customers will need to reboot their STB if they call in.

Due to a high amount of trouble reports from support regarding WiFi issues where rebooting seems to fix the problem, we are going to have all 1934 or so 844E’s reboot tonight.   If you continue to get this issue tomorrow please let us know if it’s just 844E or also …

We get complaints once in a while that On Demand content on Cable TV doesn’t fit their screen, or has bars on the top / bottom, etc… Cable VOD is a system we share with other companies and these companies are not all yet ready to offer HD to all …

A while ago we got the Rogers Community Channel which has been great for fans of Knights games and more. Rogers notified us we will be losing the channel.  So London channel 33 and Stratford channel 34 will be disappearing soon. If customers report this, all we can tell them …

Zurich Cable Internet Speeds are 100x10Mbps. Everywhere else Cable Internet Speeds are 100x5Mbps.