This is just a reminder about Classic Cable (ie: cable tv service without a STB). This has been shut down in all areas as of Feb 1st. The only place where it does still exist is for a small group of customers in the Exeter Villa. Customers would have received …
Check out this article if you would like to know which iOS devices support 802.11v which the 804mesh APs makes use of for band steering and other wifi management. https://support.apple.com/en-ca/HT202628 I can’t find a list of specific Android Devices right now. Here is an interesting article from March 2015 that …
We need to leave this SSID set to broadcasting on. It is best not to touch it or change anything. We spoke to Calix about this and this is necessary for the 804mesh to work at all. It is their most common problem people have with the 804mesh APs. So …
We’ve had a few calls from support regarding this issue happening. This is not currently an official known problem. If you encounter this issue when trouble shooting please check the version of the software listed in Minerva. The software for 600 Series Amino STBs currently should be OS: 3.14.28-1.14 Firmware: …
These models are doing an upgrade for some bug fixes and stuff. During the upgrade the STB takes a new MAC Association. If the STB does not boot up it may be due to the MAC Associations being maxed out. It could also be due to the IPTV Security Profile …
This is just a friendly reminder regarding testing for faster speeds. To get close to 100Mbps users will need to be either Hardwired or using 5GHz. Some 2.5Ghz Wireless N devices will get close too, but they usually will be lower. If a hardwired computer is not getting full speed …
@hay.net and @ezlink.ca emails this morning were delayed until after 8:45AM. After this time emails started going through the queue for delivery. Appears to be a bug that effected many companies across the planet using clamav this morning. https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=888484
There was at least one power flicker in Grand Bend about at around 7:35.
Summary This is general information that relates to all config files for all Smart RG and Comtrend. Version 1.1 Jan 25, 2018 This version fixes a bug that we called “PPPoE Delayed Login”. Issue was due to the placeholder u and p failing PPPoE authentication when the modem first synced …
This morning we were getting NOMS errors and the equipment list was not loading. I emailed Clear Cable and it seems it has all of a sudden cleared up without them doing anything. So now we need to keep an eye on it. If you have this error or any …