EOL Modems There are a number of older modems that are still out there functioning fine however some of these modems have had one power surge to many. Customers may call in with no sync or intermittent troubles with some of these older modems: Comtrend 5361T Paradyne Zhone Thompson Speedtouch …
163.182.253.81 Use this if you get someone who is having DNS issues. Then start a screen connect and call into 236-4400.
We are implementing a DNS firewall that will help to block users visiting sites that are known to be phishing sites or sites that are infected with malware. Hopefully the customer doesn’t insist on visiting the Malware/Phishing site but in the rare chance of a false positive they may contact …
Update: I was confused – we do already have the IR extenders for Cable TV remotes. We do not have RF remotes\extenders. We did not have these previously however now we do! We have the IR extender for them. A IR eye with a cord that connects to the STB. …
We received a message that Spike and BET will be coming offline on December 31st. At this point it is still up but it could go offline anytime.
Turns out we have a situation with this particular setup. 844Es that had an IPTV Service WAN/VLAN setup and were downgraded from 12.x to 11.x early this morning now have a corrupt Service WAN/VLAN. It cannot even be removed and re-added – the operation just does not do anything. I’ve …
In general, especially now that we are offering very fast internet speeds, we want all WiFi Networks security to be set to WPA2-PSK with AES encryption. We do not want to use any other level of security unless absolutely necessary. WPA, WEP, and WPA/WPA2 Mixed Mode AES/TKIP, or any TKIP …
For customers who ask about maxing out their speed for their DSL line please check the category items in P&S. If it says DSLMAX then they have already been maxed out and no further speed increases are available. If it does not show DSLMAX then they may be able to …
Today we will be closing at noon. Continue to escalate to repair as normal. Enjoy your Christmas Lunch! Thanks for all of your hard work and support this year. Merry Christmas!
After 12AM the routers were all upgraded, well about 1500 of them anyway…