Shortly there will be an outage at 10 Lake Rd apartments. MSC and Brad@Hay are running a new drop wire to feed the building. They have been experiencing intermittent and fluctuating signals in all apts. Some customers may call during this outage. The outage should not last more than 10-15 …
Some customers may have received errors or find that there were e-mail delays due to this down time. The server is back up and running fine as of a few hours ago.
We have moved all Comtrend 5374/5381u and Smart/RG SR505N/SR515ac modems into CC+. It is now much easier to find the right modem and update WiFi passwords. Some troubleshooting features are also available for the modems. The IP in NOMS should pull up the correct modem. If more than one result …
Two PPV channels are now available on IPTV. Blocking can be done in Minerva. If customer wants all PPV/Rentals blocked the dollar amount for the subscriber can be set to 1. PPV is an option that can be unchecked. The channel can also be blocked as any individual channel can. …
Cable will be out on Bluewater Hwy near Lakewood gardens for maintenance hopefully only 15 mins
Hello, If you are escalating a ticket that was previously set to a status of For Heroic HuronTel Support please update the ticket status to either Escalated To Repair or Unassigned. Also please know that we will review level 1 tickets set to For Heroic HuronTel Support and in the …
July 12, 2017: Summary On How To Fix In Consumer Connect Plus pull up the Gigacenter and go to Configuration\Wireless. From there open the 5GHz Radio tab. Turn off DFS and click Submit. Go to System Tools\Reboot. Click Reboot and wait for the Gigacenter to come back up. TV should …
Last night all cable modems should have rebooted. Most appear to be up and running however some appear to need a manual reboot. Some 862/602/822 Arris modems will need the battery pulled out from the bottom of the modem and then power cycle. The customers may or may not be …
9 hours and 15 minutes ago was the last known power outage last night. Not sure which areas were all effected but at least Drysdale, to Poplar Beach. Zurich as well.
Cable will be out for Ontario Street North. Grand Bend for approximately 10 minutes.