Components to include in your status message: time of the status update, freshen up and re-do the message if there are updates, or if it has been a long time or a day since the last update what the issue is and that we are working on it if the …
If after all your troubleshooting, you have to escalate a cable internet customer, make sure you add this information into the ticket: This is all the information you will need to gather: US power is 55.2 – You get this from the main page Cable Modem Query Results – Click …
Some apartment buildings are getting the new G.hn service set up. If you run across one of these it will show you the service type are INT_G.hn I created a page with some basic information for everyone, you can find it by going to https://my-support.ca/g-hn/ or simply searching G.hn in …
Hay Communications IPTV Platform Paid VOD rentals will be discontinued as of March 1st, 2021 Only on IPTV for the time being. Alternative is to find movies are SVOD and TV Everywhere (Channels to go). Crave is on SVOD and TVE Showcase on TVE STARZ on SVOD & TVE W …
Customers can send photos and share them with us over text. The photos sent in will arrive in the assist@my-support.ca mailbox. The number to text to is 807-700-4500.
If you get someone calling in saying the guide was wrong, please be sure to get the following information
It would also help to check the guide in Mobi (https://xstream.hay.net). We are also trying to determine if this is effecting cable as well or not.
After you have all the info please escalate to repair.
September 1st, 2020 – All Grandfathered TV Theme packages are being discontinued. An attempt to contact all customers was made by CSR’s. If the customer was not reached or did not call back they were moved to the suggested new theme packages. IPTV – GF IPTV Themes Support CABLE – …
Customer calls in regarding a Alarm.com Smoke Alarm that will not stop ringing. This happens to Hard Wired Smoke Alarms. When they go off, the alarm goes into a latch mode where it continues. In usually cases there are more than one Hard Wired Smoke alarm and this one allows …
After a long wait and much anticipation Amino support got back to us regarding 10 and 13 cutting out. Turns out it is not compatible with having AC3 turned on. Disabling AC3 in Hardware Settings seems to have cleared up the issue. At least for the 10 minutes that I …