Update: Speaking with someone at Internet Support we realized it is easier for you to take care of this problem. Also I am unable to access the TCC accounts so this is something Internet Support can resolve. Reset their TCC email password and log into their webmail. Make sure forwarding …
Update: If customers lost channels they need to call the billing office to find out about getting a HD STB. These are the channels that will have the SD signal replaced with the HD signal today on the cable service. ABC Detroit (WXYZ) SD 23 ABC Seattle (KOMO) SD 380 …
You will need to close and re-open ivue so it downloads the updates to your client. If you have any problems or questions please feel free to ask.
Everyone has been aware that Amino STBs have needed a reboot after 10-15 days of being turned on. Now we have new software queued to be loaded on the next reboot of all Amino STBs. If a customer calls in with slow Amino issue please reboot the STBs and allow …
On the web hosting servers linux1.hccl.net and host2.hay.net a customer start having trouble sending e-mail if they hit the Max Defers Limit. This can happen if they have a send fail five times or so (it’s percentage based) within an hour. Then they will have to wait an hour for …
Here you can search and sort the channel lineup list for Cable TV and IPTV. Searchable Channel Numbers
It can be very difficult to get screen connect going on a Mac using Safari. If the customer has Chrome or Firefox skip to using it. It may also save time to quickly install one of these browsers for them and then do the screen connect. For example a ticket …
If a customer’s Caller Name or Caller Number Display stops working after a recent visit by a technician we will need to check if it is double filtered. Double Filtering can cause this issue to happen. If it is double filtered with a Comtest Whole Home Filter a technician may …
Let the secret be revealed unto you. Warning: This will format the hard drive on a PVR. If you are booting up an Entone Kamai 450 or Amulet 455m sometimes the Menu option does not come up. You likely want to get into the Menu before boot up to tell …
This is a note for everyone as a reminder that Cable TV MR-DVR will break if you install an additional mocha device into the loop. An example would be an ActionTec WiFi Access Point. Before installing an ActionTec to improve WiFi at a Cable TV customer’s house we will need …