FYI: Both HPItv and HPItv Odds are available as a pick and pay option. If they add HPItv they automatically will get HPItv Odds. As of 2:37PM this afternoon HPItv is available and working in a-la-carte. Previously they were only getting HPItv Odds.
Please be extra vigilant when troubleshooting Cable Internet slow throughput problems. We are getting complaints from a small amount of customers on the higher bandwidth packages and they are experiencing slow throughput at times. It seems to be more at night. We need to be 100% sure it is not …
Any Smart RG modems running 2.5.0.8 will upgrade to 2.5.0.11 on the next reboot or ACS check in. Smart RG has recommended this and we have been unable to reproduce the “Timeout” problem that happens frequently after power outages/flickers with the earlier versions. If you power cycle a Smart RG …
I checked with Dan at MSC regarding this because we received a bunch of calls from customers reporting they are only getting the HD version of the channel and not the SD version. Dan confirmed that when setting the changes up we asked him to include only the HD versions …
When you go into On Demand there are previews that play at the top right of the screen. The previews at the top right say ORDER NOW. Please know this is just a video preview and it cannot be clicked on or accessed with the remote. To find movies that …
Editing Favourites List Press Menu on the remote. Scroll to the Favourites option (heart icon) and hit ok. Choose Edit and hit ok. Use up and down arrows to select the Favourites List you want to edit and hit ok. Press down to select ok and hit ok. Make changes …
Prerequisites After a customer subscribes to WWE for $12/month they will have access to stream live events online. The customer must be registered for watchtveveryhwere.ca. Steps To Activate WWE Online Log into watchtveverywhere.ca. The WWE icon will be there if it is subscribed to. Click the WWE icon from watchtveverywhere.ca. …
In some cases we may come across a customer who has a PVR and can’t record and watch something else at the same time. This would be due to the Stream Count not being set properly in Minerva. Customer may be unhappy but please be aware that you can adjust …
IPs Flushed From NOMS A while ago NOMS had an issue showing IPs that were incorrect. When it was fixed all IPs were flushed from NOMS so no IP would appear until the username re-authenticated. Since Calix 854G’s, and and other ONTs that have an auto generated DHCP username used …
If a customer can’t find a new HD channel and they are no the HD list in the guide have them check the ALL list. If it is found in the ALL list let the customer know they can access if there for now. Send a ticket in to notify …