Summary For Max Stream Count In Minerva Amino Amulet 655m\7xx series (Black box that says Amino, doesn’t say Entone, but is an Entone on the inside) 6 streams (can do more but we usually set to 6 for FTTH) Entone Amulet (red band across front) 455m 3 streams Amino 540 …
In some cases a Cable STB may show the incorrect time, be one hour behind, or appear to not have updated to daylight savings time. If you get a call like this during business hours please call in and we can do a quick refresh and force poll on the …
Note: This does not apply when the modem is in bridge mode. This is what to check when one of these modems is in sync and PPPoE is connected yet we can’t browse. Walk the customer through logging into the modem. Then click Advanced Setup and choose Routing. Make sure …
General Points To Keep In Mind If you are having a customer Factory Reset their Netgear router here are some important points to remember. WiFi will be reset to what is on the bottom of the Netgear Hold the Reset button on the bottom of the Netgear with a pin …
We have found some customers need to reboot their STBs to get re-connected to the network. So far I have come across some customers in Exeter. Please, as always, remember to reboot all STBs if someone calls in.
When settings up a modem for IPTV and you create an Interface Group there is one additional step to keep in mind. After the interface group is created, go to Advanced Setup\LAN. From the drop down menu at the top right, choose your new IG – usually called IPTV. Make …
Back in late summer 2015 MSC released software updates for nearly all Cable Set Top Boxes. Customer who were on vacation did not receive the software updates. This results in “One Moment Please…” or “Not Authorized” or similar messages. Nearly 100% of the time this can be fixed by doing …
Lotus Notes 8.5 came out in 2009. It is the only version currently supported by IBM and apparently will be supported up to at least Sept 2016. It is a mail client and it does not appear to work with our recommended outgoing settings. They will have to leave STARTTLS …
We have recently set up an account on the Juniper MX480 for you. This account can be used to advance visibility into troubleshooting problems. Find out more on the MX480 page under the Tools menu. Let us know if you have any questions.
Some users may get a bounce back indicating the account is suspended due to being inactive since a certain date. If there are e-mails that are more than a year old lingering inside the inbox the account will be marked as inactive automatically. This tends to happen more on accounts …