Support Updates

VNC Into Entone STB

By Marcel March 26, 2020 August 16, 2022 0

Steps to VNC into an Entone STB Open putty. Highlight IPTV STB Key – no VNC and click the Load button. Enter the rest of the IP address of the STB you want to VNC into and click Open. If you get a security alert regarding the host key, just …

Support Updates

Ezlink Webmail SSL Warnings

By Marcel March 13, 2020 March 13, 2020 0

After the latest Firefox update it is no longer passing SSL check on older versions of TLS. So there is a warning users are seeing. Clearcable is working on upgrading Roundcube and stuff to fix the issue.

Support Updates

Last Night Hensall Power Outage

By Marcel March 10, 2020 March 10, 2020 0

Hydro is back, but many Cable Modems will need you to Issue a Cable Modem Reset in Ezlink NOMS. Some phone modems, if they can’t be reached via NOMS, will need the battery pulled to power cycle.

Support Updates

TLS 1.1 and 1.2 in iOS11

By Chris Gingerich September 18, 2019 September 18, 2019 0

This is similar to Marcel’s post regarding Windows 7 not supporting TLS 1.1 and 1.2. It looks like older Apple devices running a version of iOS prior to 11.0 will not have 1.1 and 1.2 enabled so as of right now those devices will not be able to set up …

Support Updates

Hay Offices Closed

By Marcel September 12, 2019 September 18, 2019 0

Hey Everyone, We are closing the offices Friday for our Hay Golf Tournament. Exeter office will be closing at 1:00 PM and Zurich will be at 2:00PM. I will be checking the repair line VMs but also send an e-mail to me if there is anything that is more urgent. …

Support Updates

STARZ SVOD

By Marcel September 11, 2019 September 18, 2019 0

STARZ is NOT available on the cable platform. It is available on IPTV.

Support Updates

Email Settings Updates Required

By Marcel September 9, 2019 September 18, 2019 0

Before we can enable the DKIM setup on our mail servers there are some e-mail users who will need to migrate from old unauthenticated settings to our modern settings we’ve been using for the past few years. We are sending out an e-mail to notify 132 users that they are …

Support Updates

Update: 844E, 844G, 844F and 854G Moving To USS

By Marcel September 4, 2019 September 18, 2019 0

Update 2:45PM: Remaining devices are being moved over to USS via Calix DME Workflow. These units that are able to be moved over via DHCP option 43 are now being moved over. At this moment there are about 1025 of these devices in USS. The remaining devices will be moved …

Support Updates

Calix DME Device Purge

By Marcel September 4, 2019 September 18, 2019 0

Devices that have not checked into Calix Support Cloud DME/CC+ within one day will be purged from the ACS. If a device was just turned off for a few days, once it turns back on and hits DME, it will hit the workflow to be forwarded to the USS ACS. …

Support Updates

New ACS: NISC User Services System

By Marcel July 31, 2019 September 18, 2019 0

NISC USS

Our new ACS is available to log in.

URL: https://care.nisc-uss.coop:4431/

Username format: [first name]@hay

Temp password: Support4500

Comtrend and Smart RG devices are in there right now. Calix devices will be going in after a bit more testing.

Future Stuff Coming

subscriber information synced from ivue
app users can use to manage their own WiFi and troubleshoot their own problems
tweaking any glitches that arise in the data models of the different devices
auto-reprogramming PPPoE into devices