Update 1:16PM July 31, 2019: The contact groups issues has been fixed. If a customer is still having further issues please open screen connect and call us at 4400. Customers have been reporting missing Contact Groups in Webmail. We are talking to the admins who did the mail server upgrade …
CC+ is no longer available now. They have not removed access to Support Cloud DME yet though so feel free to use that for Calix devices in the mean time. https://cloud-ca.calix.com/ Smart RG 505n, 515ac, 501n, and Comtrend 5374 and 5381u are no longer in CC+\DME They have been moved …
Webmail in Edge may be giving you an error like “Invalid Request… No data was sent”. To fix Edge you just need to clear the cache and include site preferences.
Just verifying to let you know that there was an older SSL Certificate that ended up on the new mail server and it was causing the issues we were seeing since around July 10th. Since then the proper one has been loaded. I’ve tested with my Android phone and I …
We are reviewing provisioning for our 203 Light Internet Customers to be sure they are only getting light internet (upto 0.5 x 0.5 Mbps). We have found a number of them were provisioned for either 10x1Mbps, or 100x100Mbps in error. Any Light users in this case will be put to …
4:09PM – Webmail is now working again. 3:52PM – Webmail will be unavailable temporarily. This occurs due to the use of multiple protocols to access the same mailbox. In this case the mailbox is being accessed by both POP3 and IMAP: Jul 10 15:17:36 mail2 pop3d[1994]: LOGIN, user=mckinnon, ip=[::ffff:163.182.233.245], port=[52326] …
This may be automatically fixed in one of Microsoft’s Optional Windows Updates, but here is the quick fix. If you get a Windows 7 Email Authentication issue when using secure settings we may need to enable TLS. So far this worked for one user. You can do it via screen …
STBs will be stuck at 11/20 if they are experiencing this problem. Log into the modem and adjust the setting under Advanced Setup LAN when IPTV Interface group is selected. Change from blocking mode to Standard Mode. To change this setting follow these steps: 1) Log into the modem. 2) …
If a modem’s software or config file is corrupt, it can cause CVs/ECs to show on the DSL Performance. Usually you will see in the history that it all of a sudden just got really bad. Or it happened after a power flicker. Usually when this happens the CVs/ECs are …
If you are walking the customer through programming PPPoE back into their 844E router, you must use the support password. For example, if you are having the customer type it in, you have to tell them what it is so they can do that. These steps are for when you …