You will notice when we e-mail back and forth that at the Hay Office we are changing our mail domain. You will start to see mail coming from someome@haymail.ca. These will be our new e-mail addresses so please update your address books.
Something was going on last night that caused customers to have volume issues. They had to turn the volume way up. Today the volume is back to normal. Customers that I spoke to have been unable to tell me if it was specific channels or not. Everything seems fine today …
Squirrel Mail is no longer supported or installed in the latest cPanel/WHM v78 updates. We are not going to be re-installing it manually and will stick with the stock cPanel/WHM setup. If some users are missing Address Books they can be retrieved in their RAW format using the File Manager …
help.hay.net is now available as a link on the Hay Website Support page. Important: Please be sure to end old sessions in ConnectWise for security reasons.
At least ABC NBA and CBS HD had pixellation over the weekend and into this morning. Other channels may have also been effected by the fix. Mark@MSC has been made aware and the issue has been resolved as of this morning.
The old website had a mailto:assist@hay.net link to email support however many users did not have email set up on their device so the link did not work for them. The new website has replaced this with a Online Trouble Reporting form that gets emailed directly to assist@hay.net to solve …
Initially we decided to hide webmail login on tablets, phones and other smaller devices. This was because our Round Cube webmail client is not mobile friendly. Turns out some people use it anyway. So we’ve added it back in. They will just need to scroll to the part of the …
New website will be live soon. DNS updates have been applied so we are just waiting for them to propagate. Please let us know if there are any issues or anything.
IPTV Weather Network stuff reset in Ripley. It will be about 2h to fully synchronization. Right now it is showing “coming up Your local weather”.
Any issues with customers who have a second Calix 844E set up in WAP mode can be escalated to have the 844E changed to a 804Mesh. In some cases a switch will also be installed if they need to hardwire multiple devices. Do not spend any time troubleshooting these cases …