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Setting up the Crave App on a Device

By Kerri Gingerich June 17, 2025 June 17, 2025 0

If a customer is paying for the Crave TV service, and needs help setting it up on device, the first step is to set up a Watch TV Everywhere account if the customer does not yet have one. Setting up a WatchTV Everywhere Account After customer has WTVE credentials, have …

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Phishing Attempts

By Kerri Gingerich June 17, 2025 June 17, 2025 0

Phishing Emails that might make customers think that they are coming from Hay or TCC, need to be released from the Quarantine and on Hay side, forwarded to both marcel@haymail.ca and kevin@haymail.ca and on TCC side, forwarded to spam@tcc.on.ca

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Scams and Fraud

By Kerri Gingerich June 17, 2025 June 17, 2025 0

RCMP Anti-Fraud Centre Anyone who has been a victim of fraud and is looking for assistance can report the incident to the Canadian Anti-Fraud Centre at: https://antifraudcentre-centreantifraude.ca/index-eng.htm Or by calling 1-888-495-8501

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Website Registry Errors

By Kerri Gingerich June 17, 2025 June 17, 2025 0

From time to time, customers may have trouble accessing a particular website. We can check to see if issue is location based by checking to see if their IP range is listed as belonging in Canada. https://search.arin.net

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AMP Account Payment Issues

By Kerri Gingerich June 17, 2025 June 17, 2025 0

If services have been locked to a customer for non-pay issues, they will see a screen like the one below, when they try to log into Alarm.com If a customer calls in, they will need to be transferred to whichever office they have service through, to make payment arrangements.

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Outlook Beta Version is NOT SUPPORTED at this time

By Kerri Gingerich June 17, 2025 June 17, 2025 0

If customer is having issues after switching to the new Outlook and you need to access server settings, you can do so by opening the Control Panel > Mail Setup - Outlook > Email Accounts > Account Settings. Select the email in question, and then 'Change' (under Email tab).

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Mozilla Backup and Restore Information Link

By Kerri Gingerich June 17, 2025 June 17, 2025 0

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

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Tech Help

By Kerri Gingerich June 17, 2025 June 28, 2025 0

https://www.chasms.com/ This website provides valuable information for: Windows Mac Ubuntu Tablets Email Browsers Security Networking Smart Phones TV’s Game Consoles

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Checking for Cable Modem Outages

By Kerri Gingerich June 14, 2025 June 14, 2025 0

This is part of the Opening Shift Checklist. https://noms.ezlink.ca:8001/NonOnlineModems.cgi Control F > Enter Date (check both yesterday and today) > Control G > go to next (hit Enter) and look at the addresses. If many similar addresses exist it is a potential outage.

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Using ConnectWise Control

By Kerri Gingerich June 12, 2025 June 12, 2025 0

Links for Customers Hay https://help.hay.net TCC https://tcchelp.ca Other Helpful Links Getting Started - https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started How to Videos - https://docs.connectwise.com/ConnectWise_Control_Documentation/ConnectWise_Control_Video_library Knowledge Base - https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Knowledge_base