Mail Limits
Updated March 12, 2018
There are some e-mail restrictions in place for accounts that don’t have the recommended settings.
Not Authenticated – Limited By IP – Generally 20 recipients/hour
If a customer has been sending e-mail unauthenticated, the server does not know what e-mail account is sending. In this case, it will determine their quota and block using their public IP address. This is why in many escalated cases you are unable to find anything in Mail Tools. To be sure you have the correct public IP simply open the web browser to Google and type in IP.
Once you have corrected their settings, look up their public IP in the bottom search box of the Mail Tools page in NOMS. Reset anything that comes up for their IP. Have them send a test message to you/someone. Using the same bottom search box in Mail Tools, search by the sender’s e-mail address which will now come up as they are sending authenticated now. Click Set Residential Limit if you don’t see 400 recipients/hour come up.
Constantly Getting Limited to 75 Recipients/hour
This will happen when the user’s account does not have a strong enough password. The NOMS system will allow a user to change the passsword via webmail however it will not enfource a strong password which allowes some users to set a weaker password.
Also, some users haven’t changed their password in a very long time and have quite weak passwords. They will be limited to 75.
If a customer hits this limit – you know that it is due to a weak password. Ie: Contains too many words or names…. or same numbers or letters in a row. I will ask CC once again if we can look into forcing strong passwords to be set in NOMS and in Webmail.
At this time we do not know how to determine a strong password in CC’s validation that sets this 75 recipient/hour limitation. If we find this out we can update this page. We’ve requested the info from CC as well as form validation for password fields on Webmail and NOMS.