If a customer’s account has come off vacation in NOMS and the subscriber is active but radius is disabled please note that it is OK to enable radius for the connect username.
Please also send in a ticket just so we can review why it did not auto-enable radius.
When enabling radius on an e-mail account in NOMS it will bring up a Radius IP field. This can be left blank as it is used for providing customers with a static IP address if they subscribe to that service.