If you come across one of these device models that is not showing up in the ACS (ConsumerConnect+ / Support Cloud DME) please have a screen connect open with the customer and call in so we can log in locally to check the devices settings.
If it is after hours, leave the ticket Escalated To Repair and we will check it the next day. Be sure to include the FSAN off the device or Serial Number in the case of an 804Mesh.