G.hn

Software is Positron.

• A customer with the G.hn will have a positron modem, and an 844.
• There should be an IP in ivue under their account you can go to.
• When you put in that IP the user is admin and the password is haycomm.
• Once you are logged in, at the top it will either say GAM-12-C or GAM-12-M, C means coax, and M means twisted pair (connected via phone line)
• From the main page you will want to navigate to the left side and look under the Monitor Tab.
• Under Monitor you will see G.hn, click to expand that, and then go to Overview.
• Under Overview you will see all the ports that are active, green means that they are connected, yellow means admin down (so the port is turned down, likely because there is no customer hooked on there)
• In ivue it will tell you which port they are on, if you click on their port it shows the System uptime (this is not for the modem, it is for the actual port itself)
• You will want to click on the green plus beside there port, when you do that it will show you a mac address, this mac is for their modem.

GAM						Endpoint					Subscriber
Port	Name	Status	MAC Address	Number of Endpoints		Status	MAC Address		Name	Model	VLAN	Bandwidth Plan	Port #2 VLAN	Name
G.hn-1			00-0e-d8-13-49-de	1
G.hn-2			00-0e-d8-13-49-df	1
G.hn-3			00-0e-d8-13-49-e0	1
							00-0e-d8-13-37-de		Apt 204	G1001-C	2754	Standard-Data		Apt 204

• When you click on the plus you will be able to see the Mac Address of the modem, The Name (Which usually shows address), The model of the modem, The VLAN, their Bandwidth Plan (Standard-DATA is 100/100)
• If you click on that mac, it will show you details about the modems uptime, the model etc…

• Reboot Endpoint means that you will be rebooting the modem.
• Statistics shows you these stats: