Login to Grafana for whichever company you are inquiring about.
TCC
https://analytics.mobitv.com/reta/?orgId=86
Hay
https://analytics.mobitv.com/reta/?orgId=30
After you are signed in, click on Home and navigate to Dashboards > Common.
Here you will be presented with a list of commonly used metrics.
The 2 most common dashboards we will use are; Data Drill and User Profile.
Data Drill
This is the report that we can use to check for specific events / errors. By default, Filter is device_id
By default, this report filters by device_id but in order to get device_id you need to change filter to external_user_id.
External_user_id is the TV service agreement number. Enter that into the Filter Value field without dashes.
This report is sorted by date / time. To view only Errors, click on the funnel beside event_name and check the Error box, then click on OK.
User Profile
From the Home screen in Grafana, select Dashboards > Common > User Profile. This is the report that we can use to check which devices customers have used in a specific time period.
Change Filter to “external_user_id” and enter TV agreement in the filter value field.
Click the devices dropdown to see all devices that that have been used to sign into the TV app.
This can be helpful when trying to determine which devices are currently using the app if for instance, someone is getting an error indicating that they are using too many streams.
Other Dashboards
Daily Device Metrics
- Daily Active Devices displays a count of devices that were online on a particular day, for the last 7 days.
- Daily New Devices displays the count of devices that are first time seen in our system on that day, it displays data for last seven days.
Event Count Distribution
- Top Five Events Today displays the percentage of top five event types of all the events received on current day minus 1.
- Event Count Distribution displays the count of events received of different event types on that day, hover on the colour of event type on stacked chart to see count of that particular event type.
- Event Count Distribution Table displays the count of events received of different event types on that day.
Online Devices
- Online devices displays the number of online devices in last 1 min.
- Online devices line chart displays number of online devices in 1 min interval for last 1 hour.
- Active sessions displays the number of active sessions of the online devices in last 1 min.
- Active sessions line chart displays the number of active sessions of the online devices in 1 min interval for last 1 hour.
- Average Online Devices Per Hour displays the average of the online devices per minute in that hour.