It is difficult to stop taking calls when it is busy however we should aim to take our lunches within these time frames depending on the shift you are working.
8:00AM – 4:30PM – try to take 30 min lunch between 11:30AM – 12:30PM
9:00AM – 2:30PM – try to take 30 min lunch between 12:30PM – 1:30PM
10:00AM – 6:30PM – try to take 30 min lunch between 2:30PM – 3:30PM
2:00PM – 10:30PM – try to take 30 min lunch between 5:30PM – 6:30PM
Don’t do work on your lunch or any other breaks.
If something must get done, pass it off to another tech who is working.
We also need to be sure only one person is on break at a time.